littlemavis

Little_Mavis' rants and musings

Please read the question

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Quick post. Too long for a tweet but wanted to say it.

If I have a problem using software, or IT equipment, I start by looking on-line. I look both on official help sites and in user forums. So very, very often, I find that other people, often many other people, give an answer to something that isn’t the problem. Sometimes, they even preface their reply by “What you really mean is………….”  This  is a perfect example. This is followed by the original poster attempting to clarify something that is already perfectly clear. Other people jump in, some who have obviously clearly understood and others who simply repeat the first answer as if it is something new.

In all of this, the original query gets lost, someone closes the thread or marks the query as solved and the EVERYTHING starts all over again.

Usually towards the end OF THE THREAD, a developer pops up and says that whatever you want to do cannot be done, but it is on their development list. Finally, you look at the date of the thread and see this whole sorry mess has been going on since 2007.

Since people like Facebook, Twitter & Mozilla are so keen on keeping their developers busy and providing us with more and yet more changes, improvements and additional functionality, would it be too much to ask them to look at what their users have been plaintively requesting for years.

And people who like to answer these appeals for help, please READ THE FUCKING QUESTION PROPERLY

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Author: littlemavis

Retired teacher. (also Information Scientist, Export Sales Assistant, Sales Administrator, Computer Programmer, Software Support Specialist) Worked in Sixth Form college and recently as support in a primary school.

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